Terms of Service

Last updated: December 2013

Acceptance

Cooper Press Ltd is a company registered in the United Kingdom. Cooper Press Ltd (also known as Cooper Press in these terms of service) makes its sites, software and tools available to you under the conditions and obligations of these terms of service.

By accessing or using Cooper Press’s sites, software or tools, you certify that you are at least 13 years old (due to US COPPA laws). Do not use our sites, software, or tools if you do not agree to these terms of service.

Privacy Policy

We maintain a separate privacy policy at cooperpress.com/legal/privacy which indirectly forms part of these terms of service.

Cancellation / Refund / Return Policy

We want you to be happy. So if you’re unhappy with your purchase, let us know ASAP — we may be able to give you a full refund immediately. If we do, you can keep anything you’ve received up to that point too, no hassles. If your product is physical, you may need to agree to send it back to us before we can give you a refund, however.

For digitally delivered products, such as screencasts or e-books, we offer a 60 day refund policy. However, if it is beyond 60 days, please still get in touch and we will try to sort it out.

For advertising, you may cancel and receive a full refund up until the day the advertising is due to run without any hassles. If the advertising has already run, please contact us as we may be able to arrange new advertising, a refund, or another solution on a case by case basis.

In most cases, refunds will be made using the same method with which the original funds were received. If, however, this is not technically possible, we may issue a check, perform a direct to bank transfer, or otherwise negotiate a method with you. We will not be responsible for any receiving charges levied by your bank or financial institution for receiving such refunds.

VAT and Taxes

We are a VAT registered company (VAT# GB 1170XXXXXcontact us if you need the full number) and charge VAT to all customers we believe to be making VAT-applicable transactions. This includes all persons and companies located in the European Union but may sometimes include customers outside of the European Union who are purchasing goods or services for use within the European Union. We will zero rate VAT for commercial purchasers within the European Union who are NOT within the United Kingdom, only when supplied with a valid VAT registration number.

Delivery Policy

All of our products are currently digital only. If you are paying for online training to be taking place on a certain date, you will receive e-mails prior to that date. If you are buying a screencast, ebook or other digitally delivered product, in most cases you should receive it within an hour of purchase (or even instantly). If a transaction is delayed or otherwise needs to be checked, however, you may need to allow 24 hours for full delivery.

In any circumstance, you can always contact us to query your order and we will be more than happy to sort it out.

Your Conduct

You agree that you will not use any of Cooper Press’s sites, software or tools to:

  • send bulk, spam, or unsolicited communications to third parties
  • attack or disrupt the normal flow of work, dialogue, or communications of any system
  • engage in activities that violate the laws of both the United States and the United Kingdom
  • attack, defame, or intimidate other users of the sites, software or tools

Your Submissions

All of your contributions and submissions to Cooper Press’s sites, software or tools are made available to Cooper Press to use indefinitely and non-exclusively. You will retain the copyright of your own words other than where an alternative arrangement has been made.

No payments are due for Cooper Press’s use of your approved, submitted content unless arrangements have been made in advance.

Copyright Infringement Claims

Cooper Press respects the copyrights and intellectual property rights of third party content creators but if a copyrighted work has been copied and is accessible on a Cooper Press site, software or tool, please send a written notice to our Copyright Agent that includes:

  • verification of your identity
  • a description of whose intellectual property rights have been violated (if it is not you directly)
  • a description of the work that is in violation or has been violated
  • your contact information
  • a statement by you, made under penalty of perjury, that the above information has been sent in good faith and that, if you are not the copyright holder, you have been approved by the copyright owner to act on their behalf

Please send such notices to:

Cooper Press Ltd.
Fairfield Enterprise Centre
Louth, Lincolnshire
LN11 0LS
UNITED KINGDOM

You can send copies to team@cooperpress.com for faster processing but a written version is also required unless it can be handled entirely over email.

Indemnity

You agree to indemnify and hold Cooper Press Ltd and its officers, directors, affiliates, partners, agents, licensors, licensees, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of these terms of service, or your violation of any rights of any third party based on or related to your use of our sites, software or tools.

Termination of Services

We reserve the right to cancel, remove, or modify services being offered, withstanding any contractual obligations.

Warranty Disclaimer

You agree to accept and assume the entire risk in downloading, using or accessing any of the sites, services or software that we offer. You also agree to accept and assume the entire risk in using our materials or following any directives, instructions, or advice therein.

YOUR USE OF OUR SITES, SERVICES, OR SOFTWARE IS ENTIRELY AT YOUR OWN RISK AND IS PROVIDED ON AS “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. COOPER PRESS LTD MAKES NO WARRANTIES, REPRESENTATIONS OR GUARANTEES AS TO THE USEFULNESS, QUALITY, SUITABILITY, ACCURACY, TRUTH OR COMPLETENESS OF ITS SITES, SOFTWARE, OR SERVICES.

PCI Compliance

We are PCI DSS compliant and this is managed and has been verified through Trustwave (see icon below). Part of our PCI compliance requirements means we maintain security policies, firewalls, protect customer data, and go to other lengths to ensure data is secure.